We were given a room on the 6th floor, we soon fou...

We were given a room on the 6th floor, we soon found out the lifts were broken so had to walk up 6 flights of stairs with our luggage to get to the room. We were not made aware of this beforehand or offered any help.
We get to our small room to find it s like a sauna, the window opens 4 inches and there is no air con.
The bed is ridiculously squeaky with any slight movement.
Really not impressed and wishing I hadn t spent the money. It s the most I ve ever spent on a hotel night and I certainly won t be doing it again,