Putting in a pool with KB Pools was an awful exper...

Putting in a pool with KB Pools was an awful experience! Our pool was complete just over a year ago but we have had to file multiple warranty claims that still have not been addressed. One major warranty claim being a giant hole in our pool plaster that is leaking rust. Mr. Barnette claimed that simply patching the hole would fix the problem. However, the owner of the pool plaster company inspected the oddities and informed us that the reason we were seeing rust is because there was a hole in the gunite and the rust was from the rebar. He stated the patch would not hold for long. Even with this knowledge, Mr. Barnette refuses to fix the problem and less than six months later, the patch did not hold. KB Pools has still not addressed a large hole in our less than 2 year old pool.

In less than 1 year, we have had to replace the pool pump, 3 out of 4 lights, resurface our deck, and replace the remote to control our pool settings twice. We also have several tiles on our spillway that were installed shattered and KB Pools has refused to fix those as well. Every warranty claim has been a fight and nothing is ever addressed. We have had to report KB Pools to the Better Business Bureau more than once now unfortunately.

I would not recommend this company at all!