Customer service can be hit or miss here. I have s...

Customer service can be hit or miss here. I have several vehicles and am a professional driver so I find myself needing to go here a few times a year for one reason or another. I find that most of the time I get friendly service reps but a few times I have had reps that make me feel as if I'm some sort of bad guy for challenging a billing error or asking a question. I'm sure they deal with some real jerks on a daily basis but even when I'm being friendly and calm, I sometimes am met with animosity.