michelle marak

Review of Grand Hyatt San Antonio / Hyat...

The hotel was nice. Things went downhill when we w...

The hotel was nice. Things went downhill when we were told that we could not park in the garage b/c we had a trailer. We were instructed to park at the sister lot behind LaQuinta, three blocks away. Told that this was a secure lot and locked at night. However, they didn't mention it would cost us $60 to park. Upon arrival of getting our vehicle out of the lot, our trailer and truck had been broken into and we were robbed. The hotel acted as if it was really no big deal. No police report was done. The head Valet person said no managers were working on Tuesday 9/3/13. We were told a manager would contact the following day. DO NOT STAY THERE. I just heard there have been multiple car break in's at this hotel.