Teresa Hogan

Review of Disney's Pop Century Resort

Ok so first let me say we absolutely love Disney. ...

Ok so first let me say we absolutely love Disney. We were going to buy into DVC but wanted to stay at a kid themed resort first. We originally booked our visit for All star sports (since it is my sons first visit). But after reading more reviews we decided to upgrade. I emailed disney and received a phone call. They informed us the only upgrade available was for Pop century. We said that was fine (upgrade was limited bc we are on the free dining package) no problem. We had already received our luggage tags and I asked if we needed to print new ones or something. They said no, and I'm quoting " we go by the barcode". The representative said the barcode would be upgraded. Ok cool. Easy enough. Our arrival went smooth and we checked in for our visit on the 3rd of Sept. Staying 6 nights. We were placed in the 90s wing. Which I think is the furthest from everything. 90s and top floor. Definitely not an upgrade. I mean it was only 150 more for the upgrade but still I was like this doesn't seem right. So I called to see if we could get a room closer and we were able to move to 70s. Rooms are all refurbished and have the Murphy beds. No microwave but theres a mini fridge and a safe. Comfortably sleeps 4. I know it can sleep 5 with a pack n play but it will get cramped. The only major issue was this:
Our luggage was not delivered. We checked in at 9am. So we spent our first day in the park. Our luggage hadnt arrived to our 1st room. We called and switched rooms and they said they'd let them know. We moved to our new room then bumped back to the park. We got back from Hollywood around 9pm I believe still no luggage. My husband called down and inquired as to where it is (usually they are punctual) the guy on the phone said something about all star sports and then said "I hope thats not true". I was like oh dear this isnt good. He said he would call us back. We didnt receive a call back and fell asleep. The next morning still nothing. I went down to the front desk at 650am. The gentleman looked up the information and said they knocked at our door at 1035pm. I said we didnt receive a call. The representative didnt apologize for the inconvenience this all was and just said it's coming now. I couldnt believe it. Maybe I was spoiled from staying at Saratoga springs in 2017 (honeymoon) but usually disney is ontop of stuff. No apologies no nothing. We did everything to make this smooth. It sucked bc the first night all our toiletries and stuff was in our checked bag. Todays say 2 and we got our stuff in the morning (after I had to go down to the front desk). Definitely not what I expected. I know it's a value resort but that shouldn't mean less customer service.
On a brighter note: bus service is amazing and every driver has been friendly and personable.