Bayan Alotaibi Review of Hilton London Metropole
From the check-in, to the check-out it was stressf...
From the check-in, to the check-out it was stressful experience, and a nightmare m, Cleaning team including their supervisors shouts loud and screams at us and more over cleaning ladies they don t speak English and communication is broken. And they are not that clean the bed were dirty once we checked to the both rooms.
At first Check-in was to a tiny, outdated room in the corner it was located in the second floor of the tower. It was like a through back to 70s of the last century. From the wallpaper to the painting to the air conditioning controllers (that why I wanted to suggest for them to give a very cheap rooms with marketing strategies to experience 70s life). And waited for 2 hours for our luggage to be moved to the room.
I was informed only when I arrived that there is a new rooms with extra payment, I stayed at this room for one night and it was the worst night ever. I woke up in the morning and upgraded my room earlier so, I ll be checked to the new room around 3 pm but I was checked to the new room around 5:40 pm after stressful negotiations with Hilton team. As I checked in to the new room in the west wing I asked for iron board and I had to wait for 3 hours to receive one single iron board.
I ve never had worse than this experience. Even when checking out we had to wait for around an hour for our luggage to be moved to the lobby. And I ll say it agin it s a nightmare.
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