Jeff B

Review of HP

Bad Warranty/Customer Service Issues! Unfortunate...

Bad Warranty/Customer Service Issues! Unfortunately I have had the mis-pleasure of dealing w/ HP on and off for 3yrs. Three different Hard Drive issues with HP all in one Pavilion 23 desk top and 2 Hard Drive/ Software issues 14 inch Laptop. Now that my HP Pavilion Desk Top is coming up on 3yrs old, they will not allow me to purchase a extended warranty as promised back in January 2018 when extended warranty was added/valid through 9-1-2018 for work done when hard drive replaced again for 3rd time. HP is aware I was given gift cards to apply to new warranty purchase in Sept 2018 as advised by manager, now they won't honor that commitment stating based on age of computer they can't service after 3yrs do to may not have the parts available? I find this completely unacceptable and feel HP has left me out in the cold with no service options in the event my Desk Top goes out AGAIN. One Customer service agent in sales did really try to help me to add warranty, but my Desk Top isn't listed as a option to purchase a extended warranty.
I understand that in this day and age computers become out dated, but in this case HP needs to honor previous commitments and stand behind their product. I DO NOT trust my Pavilion to last do to previous issues, and I was informed if I have a issue may just need to buy a new computer?? Well thanks HP I bet that is exactly what you want all customers to do. When my computers are just used for simple home internet use/searches such as amazon,Google, yahoo, Pandora and simple banking needs I expected the computer to work for years.
I will never purchase another HP product again and completely disappointed in all the wasted time and energy that has gone into dealing with this company the last 3 years.