Ro 2can

Review of The Ritz Carlton, Naples

SHOCKING! So arriving early at the Ritz I thought ...

SHOCKING! So arriving early at the Ritz I thought I could use the amenities before checking into your room per the website and Robert at the front counter said, well not what Harry the security guard said; so after using the Spa (steam room, cold dip etc.) which was awesome I would go down to the pool and continue to relax, so as I was in the pool enjoying my time Harry the security guard came out of no where and told me if I didn't check in to the hotel yet i would have to leave the pool . even after i explained to Harry that Robert at the front desk told me and your website said any guest could use the amenities before checking in to your hotel he still was very rude and was waiting till I got out of the pool. At this point I was so embarrassed and confused, I went back up to the Spa and gathered my belonging from my locker and went back up to the front desk to ask Robert why I just got kicked out of the pool? So Robert said that I would need to give him a conformation number of the reservation before I could use the amenities which if he would of explained that to me in the beginning I would of been more than happy to give him that number but he didn't ask for that; so meanwhile I was telling Robert that it was his fault that this occurred which he then said he was sorry and he would give me a 100.00 credit which was another slap in the face because for 100.00 would be somebody's tip after dinner. I asked Robert if i could speak to the manager Nicholas the manager came out and explained the same thing that Robert explained to me that you need to have a reservation number etc . he was trying to seem like it was my fault and not Roberts, but before he continued going on with his vision I stopped him and told him that this all could of been solved if Robert asked for that number from the beginning which Nicholas finally agreed to that. Nicholas offered another 150.00 on top of the 100.00 credit plus 25% off Spa treatment. It was a bad experience for me as i was staying there for four days and everybody saw me get kicked out of the pool by Harry. Also the elevators turned off for a few hours the second day I was there and everybody had to use the service elevators which were on the other side of the hotel and they were hot and smelled bad. Not a 5 star resort if you ask me. Two things are great at this resort FOOD & SPA! Harry and Robert suck!