Upper scale hotel ... well worth the money due lar...

Upper scale hotel ... well worth the money due largely to the staff. It can be intimidating being greeted by a porter in a tophat upon arrival outside the hotel. Valet parking is available ... or you can opt to park yourself in the underground parkade after checking in. Your luggage usually arrives in your room before you do if you choose the check in staff to unload your vehicle. The secure storage manned by staff for any ski equipment is convenient. The Concierge is great to go to, to get more information of the hotel, ammenities, shuttles, or tourist attractions. I have stayed here on several occassions over the past few years, and have not had a bad experience with any staff. Other hotels could take lessons from the staff here. All staff exude happiness and are extremely courteous and are more than willing to assist you wherever needed...truly treat you like a long lost family member. They aim to please! Any issue with a room is remedied quickly and efficiently. The rooms are annointed well and the bathroom ameneties (shampoo, conditioner, soap, etc) are excellent quality. Views from rooms overlooking the valley and Banff are wonderful. There is a fitness room. Racquetball court. Pool. Hot tub. Spa. Skating ice (in winter). 3 excellent upscale restaurants can strain one's budget. Diva's, a bar/lounge, is open only Friday and Saturday's but offer happy hour deals (which are deals!). Lobby is huge and a great place to converse or relax while enjoying the views! Shuttles are available to and from downtown Banff and if you are a downhill skier, shuttles will connect with busses in Banff to various hills. This is a hotel in which you feel appreciated and pampered. Don't stay here if you are not willing to spend a wee bit more on your accommodations in order to be treated with the utmost respect and appreciation and has been largely lost in most hotels. Highly recommend this is a hotel you should experience at least once in your lifetime!