The service department @location is horrible with ...

The service department @location is horrible with terrible customer service. I called and spoke with an advisor about a recall. He scheduled me an appt. I showed and they took my car in. After about 30 mins to maybe an hour, he came back to tell me their 'internet service to the machine to fix the recall was down'. The whole thing didn't make any sense. He asked to reschedule me. We rescheduled for the following week. I showed up second time only for the same advisor to tell me this time the machine was down and they're not able to fix the ABS brake recall. They waited I took off work a 2nd time to get there for them to tell me that. They made the appt and had my name & number. The advisor then said he'd call me when it's fixed but I knew it was all bs. He didn't call me to advise not to come the second. In fact, he didn't even know I was coming because he didn't care. They had no respect for my time or me as a customer. It's been two weeks since the second visit and I never heard from them. I highly do not recommend this locatiom especially if you're a person of color because they don't care and respect us as customers.