Had a terrible and great experience here. Came in ...

Had a terrible and great experience here. Came in for lunch 3-15-2019, it was packed! I grabbed a table, my wife and sons put in our order. She worked her way to the "pick up" line and waited and waited and waited, 40 minutes later she discovered they lost our order. We stopped in town on a road trip just to try this place out and we were all "starving" like only spoiled fat Americans can be "starving."
Everyone apologized, they gave us a piece of cake to ease our pains and the manager paid for our meal.
Now for the food, maybe we were delirious with hunger but everything was amazing! Top notch Chicago dogs, Italian beef sandwiches were incredible. We had been smelling them for almost an hour already and ate them in 2 minutes... And,,,,, chocolate cake milkshake.... OMG! So perfect and exactly like a chocolate cake blended with ice cream, hard to pull it through a straw. We shared it and grudgenly did we pass it to the anxiously waiting family member. The staff and manager saved our day and sent us off happy if a little late. We are in New Orleans now and loving it but I am making plans to stop by again on our way home. The Italian beef and that milkshake are haunting my dreams all the way down here in the Southland.