Tanya Callesen

Review of Sill-TerHar Motors

The Quick Lane staff were very friendly (I dealt w...

The Quick Lane staff were very friendly (I dealt with 2 different guys), but I am used to an even higher level of service from my previous Ford dealership, Jim Click, in Tucson, AZ. There the Quick Lane department is covered, it's larger with a more efficient check-in system (appointments allowed), there's a wonderful waiting room and you are assigned a service department advisor who becomes your personal point of contact for all things related to your vehicle. Another issue I had was that the first advisor called to inform me that I needed at least 1 new tire (3 new ones were advised) and when I told him I purchased a tire from a dealership one time previously but the cost was too high, he did not inform me that this dealership does a price match with any tire center in the area and will beat their price. I would have purchased at least 1 tire then and there, and would not now have to make another appointment to have the tire replaced. I only learned about the option when I picked up my vehicle at which time I dealt with a different service advisor, who told me of the program. This is my local dealership so I will probably use them again in the future. I hope there are plans to modernize. Again, I found the staff to be friendly & nice but because of their failure to give me all the information I needed and the substandard facility, I cannot give higher than a 4 star rating.