Ashley Garrett

Review of Jenny Yoo New York

Ordered four flower girl dresses from Jenny Yoo, t...

Ordered four flower girl dresses from Jenny Yoo, the Penny ($185), in the beginning of March. Due to the color option chosen, the dresses were considered custom which takes 12-16 weeks. Nonetheless, I received the dresses exactly 12 weeks later. The dresses at a value of $785 with shipping were marked delivered at front door on June 1st. My wedding is August 4, in about 8 weeks. When i arrived home the shipped dresses said Find Me ...there were no dresses in sight. I immediately called the sender FedEx to express my concern and decided to wait the next day to call Jenny Yoo NY location.
The next morning, I called the NY location and expressed my concern. I also mentioned I was stressed from this event and that my wedding is in 8 weeks, however the dresses took 12 weeks. The lady on the other end of the phone was very dismissive and made me feel very unimportant. I asked why a shipment so large and expensive would not have a return signature request. She rudely said, once it leaves our store we have nothing to do with it and our policy state the customer has to pay $6 for signature request . I stated, as the person who took my order in March was very accepting of my card number would have extended the $6 in addition to the $785 that would not have been an issue, but it was not offered .
I have very stressed and disappointed in this store professionalism with their paying customers. If I could give 0 stars I would, because it is very disheartening that a customer money can be taken but there is no concern once it leaves their store .

UPDATE:
Spoke to Kaylee on yesterday & after speaking with her team they were able to work something out just in time for my wedding.
Thank you Kaylee for making me feel like my day is important to you the best feeling to calm this stressed bride