Yannika Smith

Review of Grand Hyatt Tampa Bay

Our stay the 14th & 15th of March was not that ple...

Our stay the 14th & 15th of March was not that pleasing. We booked a double bed casitas 3 weeks in advanced and when we arrived they didn t have our room ready and they advised us that they didn t have any double bed casitas available. I m super calm but shouldn t be bc I spent a lot of money. Their only accommodation was a a single king size bed and a roll out bed. Not acceptable! The entire stay I ve been told that once one becomes available I ll hear from them. Well it s the next day at 5:00 pm and not even a phone call. We usually love this hotel but this visit was not at all pleasurable the way I d imagined it to be. For a stay this expensive I d imagine I could be accommodated better than what I was. The rooms advertised on the website are not as luxurious in person nor spacious.
Will definitely be choosing another hotel stay next time.
-Not Happy
Casitas Guest