Arthus Maillard

Review of Westin Resorts, Macau

Worst night of my life!

Worst night of my life!
Ok so first when we arrived we were really disappointed, the building looks very ugly and not well maintained. Looks like an old military camp.
Inside the room was ok except the smell. We had a terrible night because there was an awful sound. It made more noise than when you have the AC turned off on really high. At 3AM we asked someone and he turned off something in a room next to ours (506). It was the ventilation for the whole floor. Everything went ok after that.
We asked the manager Nadia when we checked out but she was super rude, nothing was told to her so she barely acknowledged our complaint. Very frustrating.
The rest of the staff, especially at the pool, was super nice. Too bad the outdoor hot tub doesn't work.
The location is nice too