My experience was with the x-ray dept. which was ...

My experience was with the x-ray dept. which was very pleasant, just had to wait a bit long. Now I have found out my heel has a fracture, and I need the x-ray transferred to a disc so someone else can pick it up for me, to see another doctor. This has not been a pleasant experience, they insist that I come by in person to get the disc. that is not an easy thing to do since I don't need to be walking. any suggestions?