To whom it may concern,

To whom it may concern,

It was the worst customer service experience we ever had. This complaint goes to Lynda, the receptionist. She is a white middle age woman with a short gothic dark hair style. She got very offensive. Her customer service skill was below average (plus her look was unprofessional at all!). We had reservation for 2 rooms with my name as a guest on our booking itenary (email and print out). She was having an issue looking up the name on the reservation, which I reiterated couple times that what was shown on our itinerary. She didnt show any effort to facilitate on looking any further in the system. When we showed our frustations, and I started to speak to my sister in our mother s tongue language , she got very offensive. She also raised her voice and gave us that look. I am wondering if she is new or she is just a person with a VERY BAD attitudes?? Or, Does she have any issue with our ethnicity ?? (She was very snappy when my sister and I had to discuss in the different language). No decency whatsoever from her. We got that kind of vibe from her. Overall, she left a bitter taste in our mouth on OUR VERY FIRST day.

The only star that we gave was for the Supervisor/Manager, Theana, who helped us after our confrontation with Lynda, the RECEPTIONIST with BAD ATTITUDE.
Theana was very kind and patient in looking at our itenerary. Within less than 10 minutes, she was able to sort out our reservation. While Theana was trying to apologize for the inconvenience, Lynda was right next to her and she was still very cold. Theana set an example of what the customer service should look like.

There was another concierge staff who was very kind in answering our question. We forget to ask for his name.

I do hope the management can work in improving the customer service. As we all know Customer service plays a major role in the Hotel business. It's also a key point of differentiation which helps to attract fresh customers in a competitive business environment.

I must write this review just because it was such a terrible encounter between us with the receptionist.
Otherwise, i would have accepted if Lynda was having a bad day and she only came up with attitudes. BUT the way she INTERACTED in words with her face and body gesture, it was very incompetent. she would not fit in working at the front desk at all.

Sincerely,

A disappointed guest.