Chris K

Review of Royal Sonesta Harbor Court

We waited nearly 45 minutes to check in. At 6pm on...

We waited nearly 45 minutes to check in. At 6pm on a Saturday they have only one customer service rep working, including for answering calls and checking in guests. Can you believe that!? The room was dated and not high end at all. No art on the walls and cheesy furniture. There were shampoo dispensers in the shower for christ sakes, like what you see in a sleazy roadside motel... How this hotel is rated as a 4 star hotel is beyond me. I've stayed in hotels 1/4 the cost that were miles above what the Royal Sonesta delivered.
If you look through the reviews you'll find quite a lot saying the rooms are dated and cheap. The manager always responds that their stay must have been a while ago because theyve been through a renovation. My stay was on 9/26/20 and it's still indeed very dated. Room 754.