KERRY DE SOUSA 7953684

KERRY DE SOUSA 7953684

Medihelp is the most awful medical aid I ve ever come across. The way they treat paying members is disgusting, they take their money every month, ask to disclose pre existing conditions and then when an emergency occurs they don t give preauthorisation until they have completed an investigation Regardless of the urgency. They choose to protect their own back pockets by double checking on their members even though the members life is at risk! Why ask for disclosure of pre existing conditions if you re going to double check anyway in a moment of crisis? Why not give authorisation and upon their 2 week investigation period should they find a pre existing condition was not disclosed then decline the claim? Their order of priorities and processes are ridiculous and put peoples lives on the line! People pay for medical aid because they cannot afford private healthcare in a crisis so why would they be able to afford a R45 000 deposit upon emergency admission while Medihelp take their sweet time doing non life threatening investigations!? What is more urgent, an investigation or a persons life? Medihelp clearly think the investigation is more important than their members lives and put them at risk every time this happens! The treatment from them is disgusting, call centre abrupt and supervisors literally refuse to take calls! Absolutely appalling!