A couple months ago I brought my 2014 RAM truck in...

A couple months ago I brought my 2014 RAM truck in for an oil change and for them to look at the overhead buttons for the garage door. When I told them I had an appointment they for oil change and the buttons I was told I would have to make an appointment for the buttons. I explained to them I have an appointment for that day. The guy took my truck and came back in about an hour and said the truck was ready. I asked about the garage buttons and again I was told I needed to make an appointment.

I received a survey via email, I marked them down for not listening to me and taking care of the buttons I made an appointment for. I received a phone call from a Jeremy stating he was the service department manager and wanted to correct the issue. Jeremy even went as far to say if I gave them 10's on a new survey they were going to send out he would give me a free tank of gas. So the survey came I gave them 10's even before I had my next appointment. Needless to say I came in to have the buttons looked at and in the mean time one of my key fobs stopped working so I had them look at that as well. The key fob was bad they had to go to another dealer to pick up the key. They said it would be 4 hours. So I made another appointment to come back for the key fob. I made the appointment 2 weeks out and told Amber I needed a 7am appointment. She said no problem. The day before my appointment i receive an email stating my appointment was for 8:40am. I called and talked to Amber, she told me if I as there at 7 they would get me right in. 3 hours later and I'm still waiting for my truck and key fob. Key fob only takes 10-20 minutes to program per FCA.

They finally finished with the key fob after 4 hours. Go and remote start the truck get in the truck sit there for a minute, truck shuts off and says no key fob present. Went back in the dealership and they can't find anything wrong with it. It starts and stays running.

Just another item to add to the list if strange thing this truck ha did.

NEVER DO BUSINESS WITH HEGGS!!!!

Next vehicle will be a FORD