undistribearnings

Review of Woburn Toyota

I purchased a 2018 Toyota Highlander XLE on Monday...

I purchased a 2018 Toyota Highlander XLE on Monday 9/10/2018.
My Salesperson was Malcolm Leng-King.
Woburn Toyota charged me $249 for the Nitro Tire. I did sign for it because they told me by Law they were required to add this for safety.
1) Purchase Date 9/10/2018 Malcolm Leng-King told me it was mandatory to put Nitro Tire in all new vehicles. They attached my old plates from my 2004 F-150 (trade-in) and sent me home. The new car was NOT clean; when I got home I detailed the car.
2) Purchase Contract.
$499 Documentary Preparation.
$249 Nitro Tire (bogus)
$132.50 Title and Registration Fee (it says New Plates)
$35 Inspection Sticker
3) On 9/13/18 I got an email from my Insurance Company Geico to give them a call. They informed me the car was not registered. After over an hour of being jerked around on the phone I got in touch with Malcolm Leng-King. He assured me that everything was going through and he would mail me my registration.
4) On 9/20/18, 10 days after I took the New Vehicle, I called Geico Insurance to check my registration. The car was not yet registered. I left multiple calls to Woburn Toyota (3-hours worth) Left many voicemails and never got a response. I sent a very polite email to Sales Manager Wally Sabet asking for some help and clarification (no reply). I then emailed Ken Connor General Manager (no reply).
5) On 9/24/18, 14 days after I took the new Highlander, I called the registry of motor vehicles. After being on hold for 35 minutes I reached a human being. I asked if the Highlander was registered and they said it WAS! The man was nice enough to send me my registration and decal for my plate. Still no reply from Woburn Toyota.
6) On 9/27/18, 17 days after my purchase, I received my duplicate registration from the RMV. Still no reply from Woburn Toyota.
7) Woburn Toyota needs to mail me a check for $167.50.

Just for the record NO ONE from Woburn Toyota ever discussed this issue with me. The response from the owner below is FAKE NEWS.
January 28, 2019