I have had a perfectly good experience with their ...

I have had a perfectly good experience with their providers. Unfortunately, the front desk staff and other support staff are worthless. When my physician had to delay my appointment a week due to vacation, I reached the front desk staff and explained that I would run out of meds in the meantime. They asked me to have a refill request faxed in. I did so. I confirmed with front desk staff that they received it. Four days later, they've done nothing with it. After several similar experiences, I will likely be looking elsewhere despite the fact that I like my doctor.