My son was 4 years old, and his big toe was cut op...

My son was 4 years old, and his big toe was cut open badly. The lady taking down our info started asking him demeaningly, "why are you crying? You don't need to cry." I wanted to slap her. Then, the man doing the stitches did similar things as well. I asked if there was any other way to numb him besides the shots into the toe (which I had experienced myself a year before and it felt worse than anything, anything!) And he looked at me like I was ignorant and said, "why?" Becaue he's just a baby and doesn't need to feel that kind of pain needlessly! All of these medical people said they had kids, but did NOT act like it. I hated the whole experience. They could have handled it much better.