Nice hotel. Great location. Friendly staff. Poor s...

Nice hotel. Great location. Friendly staff. Poor service. Lots of errors with room service and housekeeping and general staff didn't share any useful info about the hotel or its services. Three nights into our stay one of the staff told us there was a hotel balcony we could use to see Bourbon street - apparently he noticed that no one knew. The housekeeping manager kindly tried to correct her staff's mistakes but then they still brought us the wrong replacement towels, and the person taking the room service orders was very apologetic - I think they're just doing their best with incompetent staff. Overall, the hotel served its purpose because of the location so it was an ok stay there.