Unclean, mismanaged and utterly disappointing. Wh...

Unclean, mismanaged and utterly disappointing. When I first stayed at this hotel several years ago, I was shocked to find hair in my made-up bed-sheets and pillows. After housekeeping corrected the problem, I thought it was just a one-time incident and I never made a fuss about it. However, on my second stay there, which ended a few days ago, I concluded that it might not have been a one-time thing after all. Housekeeping kept skipping my room and I had to call to have my room cleaned. Finally, I decided to complain to the manager. To my surprise the clerks at the front desk did not even know the last name of their manager. I was later assured by the manager that it would never happen again. To my dismay, I came back to my room the following day with my room still uncleaned. I called the manager again and I was told that he would call me back. He never did. I had to go down to the front desk after waiting for an hour and a half to find him. Still, no one could tell me his last name. If customers are their first priority in this hotel, I certainly did not feel like it. After encountering such bad experience, I just had to point out other things that made my stay there the worst hotel experience I have ever had. The first I noticed was the furniture in the lobby, some of which were so dirty that I found it hard to believe that the management still considers them useable, much less presentable, especially for a hotel that considers itself upscale. Then their wi fi was horribly unreliable and often nonexistent for the first 5 days of my 7-day stay. In today s business world, that is a big deal. I had to cross the street to Starbucks to get my work e-mail. After that, even the littlest of things started annoying me, like the broken lamp in my room and the tiny window in my room with a view. I will definitely not stay in this hotel again. I am even considering dumping my IHG rewards program and take my business to another hotel group. Don t ruin your visit to exotic New Orleans by staying in this hotel.