I'm really not sure where to begin with Hawthorne ...

I'm really not sure where to begin with Hawthorne at Southside. My initial experience with the onsite staff was positive, they were very friendly and willing to help. The real problem came on move-in day, I had reserved what appeared online to be a 3 story townhouse with a finished basement (according to all information online), however upon receiving the keys I was incredibly disappointed to find that the unit was in fact a 2 story in desperate need of repair. After this incident I was offered the ability to switch to a larger townhouse, still without a basement, to which I agreed. Upon inspecting the unit it appeared as though it had not been maintained since it was built, presumably in the 1980's. Due to the age of the townhouses I was not expecting a modern appearance, and was willing to live with that. However, the unit I was given had dozens of holes in the walls that had been poorly patched, was missing carpet and trim in many parts of the unit, smelled as though it had been smoked in recently, was in desperate need of a cleaning (as though it had not been cleaned prior to move in), and best of all was infested with cockroaches. After bringing the roach infestation to the attention of the leasing office they simply nodded in agreement, seemingly used to the issue. Their only offer to rectify the issue was sending an exterminator out later in the week. In short, if a townhouse in desperate need of repair, that isn't as described online, and is infested with cockroaches seems like a good place to reside, then this is the place for you.

The only positive here was the office staff, they were accommodating and willing to take whatever steps they could within their power to make it right. At the end of the day I chose other options due to the false advertising on Hawthorne at Southside's website. If you're looking to move here be sure to explicitly ask what unit you're getting as the online application systems makes it seem as though all townhouse units are 3 story with finished basement, and I was informed that the only way to tell the difference is by the square footage differences which is not disclosed during the application process.

My advice to management is to request that their website be updated to reflect the different variations of their units, otherwise I feel that these issues will continue. After reading other reviews it does not appear that this is the first time this has happened.

TL;DR - Unit I rented was not as described (no basement), was offered the ability to switch unites to one that was infested with cockroaches. Online portal has no way to tell if units actually have a finished basement even though all townhouses appear to from the online descriptions.