C K

Review of Holiday Inn Nashville Airport/...

Horrible Staff. I have never dealt with this low o...

Horrible Staff. I have never dealt with this low of unprofessionalism, unededucated, and awkward staff at a hotel. It was off the charts bizarre to have to speak to the front desk staff on any thing from keys not working to check in..... purely no one here passed the 8th grade let alone has the first inclination on how to be professional.
That said front staff is unapproachable, arguemetnive and flat out dumb.
Called to tell them please note the account we will be checking in late.
They cancelled my room. Ugh ok after driving 9 hours I had no energy to even have a discussion. Spent the first night of 3 night stay someplace else.
Check in next day
Tv elevator not working first day.
Keys never worked, when I went to get new keys Tricia was lecturing me on key use and how it's my fault they don't work. I never said a word or complained but she felt the need to carry on. Sigh ok. Bad day long day... I let it go again.
Next day in the lobby I was talking to another adult I have some weirdo man in street clothes who looked like he just came out of a brothel talking to me I can't hear him cuz it's loud from people talking plus he is 15 feet away. I don't answer him I can't hear plus he looks nuts....He is now threatening me over a Five year old playing quietly in the lobby.... then threatens the 5 year old that he is going to grab his toy out of his hand....
I tell him excuse me who r u? He says I'm gonna grab that out of his hand or you are?
Again who are you! He says he calling the police....
Walk over the the front desk.... to find Tricia I asked who is this person she says Patrick I'm like does he work here she continues to say call the GM blah blah I'm like does he work here she says yes I'm like where is his uniform badge something he looks like a crazy bum.... he needs to talk to guests appropriately and why is he not in uniform.
She made him put his badge on but not a holiday inn shirt he had on some gray rag.

Ugh.... not the only guest upset with this stay.... if you went in lobby some others were always at front desk with issues

We would just laugh and say the HolidayHell!