Ive never had a terrible experience here until las...

Ive never had a terrible experience here until last night even though I ve heard of many other horrible stories from friends. Last night we went to have my sons (he s 3 years old) staples removed from his head. A doctor came in and looked at him then sent a nurse in there to take them out. My son was already pretty scared to have them removed so he called another nurse in to help him. Well the nurse either didn t know how to work the tool 100% accurately or something because the staples did not cut in half like they were supposed to. They literally twisted and bent while in my sons head. Instead of stopping after the first one he tried all three of them, pulling and tugging while my son was screaming in pain and crying. He finally stopped and went to get a doctor. The doctor came in and looked at it and it had already opened back up and was bleeding bad again. They had to give my son a shot in the wound to numb it so the doctor could then go in with other tools and twist and pull the staples out. He then put a lot of glue on my sons head with hair all matted up and in it. They had no concern for his head and how it would feel with a massive glob of glue and matted hair sticking out. My son can t even lay back on his back now because it hurts due to the glue not laying flat and having hair all on it. I feel like with it being a 3 year olds head no one should have touched my son unless they were 100% confidence taking the stitches out. He should have stopped after the first one and got the doctor. It was so traumatic for my son and I. Worst experience ever. Tanner in Carrollton is just not trained on how to work with children. They don t know how to talk to them, how to be patient with them, how to treat them, how to deal with them in general. They need more training on tools they have to use such as how to properly remove staples.