I have been going to Kimberly's for many years, mo...

I have been going to Kimberly's for many years, mostly for facials, manicures and pedicures. I have been very satisfied with those services. I have had a few massages there over the years as well, but I now go to a massage therapist elsewhere, primarily because the Kimberly's massages, while nice, are more of a "fluff and buff" instead of the deeper work I need at this age. In reading the other posts, I'm most surprised by the poor comments about the customer service. I genuinely like the customer service --- they are always nice and friendly with me. Occasionally, a new customer service person is being trained and it's a little frustrating, but that can happen in any business.

I agree with another review that it seems awfully suspicious that a number of the "negative" reviews always put in a plug for Complexions. I'm sure Complexions can generate enough business without having to tear down another local competitor. Right?