We live in a highrise in Midtown and had the kitch...

We live in a highrise in Midtown and had the kitchen drain backup. Our Building Engineer suggested we call RooterPLUS! Upon doing so, a nice lady took our information and told us a man would be out in an hour. She called back a short while later to confirm and nearly to the minute Whitney was buzzing downstairs. I gave him the situation, he gave a look see, and told me what to expect of it being "our" 2 inch line or the larger 4 inch common line. He told me the price for the service, which was pretty much what I expected it to be, and went about the task. After exclaiming he hit "a hard spot", a good thing, he found the drain still not to be clear. He then used the camera and carefully had me watch while explaining what I was seeing, which was the evidence of the blockage was right at the opening of the common pipe. He did a second "plunge" using a larger head and after putting the pipes back, and going the extra mile of replacing a warped piece and resealing them, we had proper drainage again. I see the five star rating says "Loved it" which in the case of needing a plumber is far from fact, but I have to say that having Whitney here to solve the problem, and be so considerate, made an unpleasant event and expense very tolerable. I shall not hesitate to call and ask for him again.