John Patrick Antonysamy

Review of Shangri La Georgetown,Penang

Penanghill Corporation booked a room with breakfas...

Penanghill Corporation booked a room with breakfast and had paid RM274 for me. I had a rude shock at the breakfast table the next morning asking me to pay for breakfast separately. I had paid the same rate, room and breakfast at RM274 on 1 Feb 2018. Two weeks later, the management just decides to change their mind. Later Katherine at front desk helped to sort things out and I paid an additional RM36.15. Its disappointing that the goalpost keeps moving for an esteemed organization as yourselves. Customer service takes a backseat and the emphasis is on payment.