What Poor, Rude & abrupt Aftercare / customer serv...

What Poor, Rude & abrupt Aftercare / customer service received today from Janet@BATHROOMCLADDINGDIRECT
She was Abrupt upon initial communication, told me i had not purchased a product from them, proceeded to try and point blame for her mistaken order number error on myself the customer, continued to want to debate this point.
VERY UNPROFESSIONAL !