I purchased a Ford Edge from Baxter Ford in Elkhor...

I purchased a Ford Edge from Baxter Ford in Elkhorn about a year ago. The Edge has been great with no issues. I have bought 3 vehicles all from a small town dealer that made the buying experience enjoyable and rightfully because in a small town you need to have repeat business to keep the doors open. At Bxter, there was constant pressure for add-ons to the point where they had us go into someone else's office to have them explain the same things before they let us sign paperwork. I looked the manager in the eye and told him that the whole process made me feel uncomfortable. The car is great, some people may deal with the pressure better than me so they will be fine.

*1.5 year Update: The vehical I purchased had a flexplate crack at about 70,000 miles. I do not know exactly how this would happen but the repairs were covered under either the certified used warrenty or the extended warrenty I purchased, not 100% sure which.

For Service, I have only had oil changes and those experiences are hit and miss. Oil changes take much longer than what is normally told to you. I have had a handful of oil changes there and typically wait an hour longer than what is predicted. I think I heard they are going to appointments so if that is the case, maybe some of those issues will clear up.

*I cleaned up the original post and gave one extra star to be more fair to Baxter.