I know that I am a new customer and my experience ...

I know that I am a new customer and my experience with this company is quite limited. However, I have to say that compared to my provider (Spectrum) in California, there is simply no comparison.

First, when I called to request service, the lady who picked up the phone was so easy to talk to. I chose the 250mbps plan for only $80 - I will probably never use up all of that download bandwidth but what was more important to me was upload speed and that is 125mbps which is a lot more than Spectrum had available and I am actually paying less! Not a bad deal.

Next, installation was scheduled for Wednesday. I called in Monday. That has got to be one of the fastest installation turn around times from an internet provider ever. The lady said the installer would show up around 1PM and that was pretty much it.

On installation day, the installer actually arrived early. He was at my door around 9AM I think. Totally surprised me but not complaining about it. He was quite friendly but focused on what he needed to get done. He quickly connected my router, tested my internet speed, and left. Literally in and out in less than 10 minutes. Impressive.

I then received a call today to ask if the service was working to my expectations. And get this, it wasn't a machine, it was a real person!!! I am totally blown away with this level of service from an Internet provider. Amazing!

Like I said, my usage is mostly uploading and so far, I am not disappointed. The connection seems reliable and responsive and I have every reason to believe that it will. I had an opportunity to chat with a neighbor about his experience with Direct Communications and he appeared to also be very satisfied with their service.

I really don't understand why their rating is only 3.8 when it really should be 5.0. I am guessing they probably get blamed for problems that are really not their responsibility. I have dealt with tons of internet providers and these guys are definitely very near the top of the list so far.

Excellent work, Direct Communications!