Overall a terrible experience with Firstrade. Find...

Overall a terrible experience with Firstrade. Find their procedures and customer service archaic. Their website is very difficult to navigate and is not intuitive. The website itself looks like it s not been updated since the late 90s. Opened An Account Based On Low Trading Costs But Clear You Get What You Pay For. Main issues:

- Booked 3 trades that were rejected because the fund was not opened to new investors. NO EMAIL NOTIFICATION ADVISING OF TRADE REJECTION. There was nothing on the site preventing trading with all trades appearing to have been placed. it is reasonable to expected email notification of trade rejection but were obliged to go onto the site to see why the trades were rejected. Calling customer servicers were told log into the site to confirm trades have been successfully placed

- Did not act on instruction to withdraw cash from our Firstrade account back to our external funding account. Instead DELAYED REPAYMENT wanting us to inform if there are any issues we experienced relating to their trading platform.

- Wanted to change our external funding account to a joint account but were told we could not do thins until we had out account open for 3 months