Emma Love

Review of Modesto Toyota

I have been taking my car to be serviced at Modest...

I have been taking my car to be serviced at Modesto Toyota since 2009. Their customer service has been serriously declining in the past few years. They take forever to do an oil change and some of the employees are just rude. The time before last, I tried to make an oil change I was turned away (no time). I eventually was able to make an apt only for them to take FOREVER. Even after I paid and they were bringing my car up it must have been a 20 min wait!
This week I tried to make another apt for my oil change and after dealing with there online apt site, received a VM from them with a changed time. I tried to call back and was transfered 4 times because no one knew who left the message. When I finally got a hold of someone I canceled the apt they set up (since it was not what I requested online and could not make it) and tried to make a new one...Which I ended up not makeing because the person was rude and not very intelligent.
I used to be impressed with the service I received. Now after the past year of horriable experiences I am done dealing with them. I would not recomend Modesto Toyota Service Department to anyone.