If there were an option to give a rating of ZERO I...

If there were an option to give a rating of ZERO I would! The complete lack of communication within the customer care department is insane!! Buyers beware!! Post sale they do not care ensure you experience and relationship with them remains pleasant! The customer care is a complete joke!
I bought my vehicle on Tuesday May 26th. By Wednesday May 27th (less than 24 hrs after having the car) my right front tire had to be replaced due to the tire being rotted which caused it to pop. I contacted the dealership and received a follow up call the next day (Thursday May 27th) from Myriam Gonzalez of the guest loyalty team. She advised me to send over a copy of the receipt for the replacement tire I purchased so I could be reimbursed. I immediately sent the receipt via email to her direct email address she provided me. I was advised by Myriam then that the reimbursement process would take 10 business days.
It has been almost TWO MONTHS and I have yet to receive my reimbursement or even receive proper follow up! I patiently waited the ten business days and even gave it an extra couple weeks. By the end of June I began to call Mayriam to follow up on my reimbursement request and to this day (July 23rd) I have yet to hear back from her! I emailed her, left her countless messages, and each time I call her or the guest loyalty number NOBODY answers the phone or returns voicemails. I had to finally reach out to the sales department on July 9th to have Jay get in contact with the guest loyalty center so they could follow up with me.
I received a voicemail from Wes on July 10th who stated the request was forwarded to the home office in North Carolina but the status still showed it was in "holding". He stated that he was unsure why the request had not been completed but hopefully he'd get an update that same day. If he did not have an update that same day he advised that he'd follow up on Monday July 13th with an update. His exact words were "we'll get this pushed through whatever we have to do'. Sorry for the delay". I called Wes back that same day Friday (July 10th) to let him know that I'd received his message and looked forward to hearing from him by Monday July 13th. I felt better at this point thinking there was finally going to be a resolution coming soon. Little did I know that was just the beginning of another set of countless call and voicemails to Wes and the guest loyalty center once again!!
I did not hear from him Monday, so I attempted followed up with Tuesday, Wednesday, Thursday and even last week. Each time I received NO RESPONSE! I even sent an email on Friday July 17th to the customer care email. The same one that Wes advises customers to use to contact him when they have an issue in his responses to their google reviews.
This past Tuesday afternoon I called the sales department and a sales agent told he he'd put in a request for someone to follow up with me either that same day or first thing Wednesday morning, and also for Tory to follow up with the guest loyalty team to ensure that a follow up was completed. As I am sure you can imagine that follow up NEVER came. I called again this morning and talked to Jay who assured me I'd hear back from Mayriam by 5pm today. Well, it is currently 7:00pm and once again I have yet to hear from ANYONE!
Jay also told me that they used to handle reimbursement issues at the dealership, but as of a couple months ago that process changed and the request must go through corporate. When I asked for a corporate number to be able to follow up with them directly I was told that he was unable to provide me with that information.
Throughout this two month ordeal I have been neglected, deceived, and lied to. I have been more than patient and understanding, but at this point enough is enough. I am no longer accepting excuses, lies or the runaround any longer. I do not want a response advising how you apologize about the experience I have had. The only acceptable response is that the check is on the way. I want my issue resolved immediately!