Benjamin Shelton

Review of Hall Chrysler Dodge Jeep Ram

For a company that needs to sell cars to stay in b...

For a company that needs to sell cars to stay in business they're pretty bad at it, at least on the used car sales side. We tried to work with them for over 3 weeks on a minivan that was listed on their website. 4 trips, 2 sales consultants, 2 sales managers, and 1 general manager later the vehicle is still sitting on their lot and we're done dealing with Hall. The first time I was shown a sheet with numbers on it there were a bunch of treatments added that were "already on the car and couldn't be removed". This was before the minivan had even gone through reconditioning. They were removed after much consternation. The sales staff is so bad about following up that I'm starting to think they expect vehicles to sell themselves once they're listed online. If the "Hall Automotive Gold Reconditioned" sales pitch is one of reasons you're considering visiting this dealership then you should be prepared to be underwhelmed. In my experience they're good at over-promising and under-performing. I see from other reviewers that my experience isn't an uncommon one. We waited a couple of weeks for the minivan to finish the whole reconditioning process and when it arrived back on the lot It looked like someone ran it through a gas station car-wash and gave it a cursory vacuuming with a Dirt Devil. My salesman became agitated when I insisted on a pre-purchase inspection because the reconditioning was done so poorly. Getting a PPI happens routinely when purchasing a used vehicle and you'll find many of the big names in the automotive industry recommending one as a protective measure for buyers. Communications broke down even further when I repeatedly told the GM and sales manager that I was highly displeased with the fact that the vehicle did not meet Hall's published reconditioning criteria. There were numerous apologies and "we'll look into it and get back to you" promises from Hall's side that proved fruitless. I looked at some of the other vehicles on the lost while we waited over an hour past our scheduled appointment and many of them had paint scuffs that would have been easily buffed out during a quality detailing. All said and done, Hall's inaction has been a blessing in disguise because a month after they listed the vehicle for sale with a "clean Carfax" a damage report appeared on the Carfax (damage reported on 4/4/18 listed on Carfax starting 5/23/18). "Damage" could mean any number of things but it's a stigma I'm not willing to pay a premium for. If the vehicle you're looking at is available on a competitor's lot I would prioritize the competitor. I can't imagine how the relationship with Hall would be after I've forked over payment if they're this bad at courting potential customers.