Shaina Curtis

Review of Gastroenterology Specialties

I never write reviews, but I thought I'd caution p...

I never write reviews, but I thought I'd caution people. Dr. Newton is a very caring doctor who helped me address my needs and actually listened and wants to get me back on track to feeling better. For him, I'd love to give a 5/5. However the customer service is awful and downright rude every time I call. I waited about a week and tried to call about my bill. They didn't have it. Then two weeks go by. They still don't have it. Another half week after that I call to ask about it because an insurance claim has come in for much less than what was estimated, so I wanted to know if it was too good to be true. When I ask them if my bill is finally up, they said no, then a "hold on, are you trying to pay for the (estimated amount I was given after my visit)? Because that's what your insurance told us it would be." I told them I had a claim on my insurance for $150, so I'm confused why there was 1) no actually bill with an actual amount was on my account and 2) why it was taking so long for me to get a bill? So I said I wasn't paying for that because the claim amount was for lower. She proceeded to say "Oh, I guess we'll wait for it to go through insurance." So why was I quoted a number that insurance gave you but 1) wasnt matching the claim amount with my insurance 2) it hasn't been ran through insurance yet?? The billing department really needs to get their poop in a group. One last thing that made me severely upset, I was contacted a few days ago with my test results for my breath tests and have been playing phone tag for the last few days because the only woman who knows anything about them is always unavailable. That--not her fault--however, every time I ask for her the people who answer are rude, monotone, and just speak with short responses. Customer service is honestly a 2/5 for me, disgraceful.

Edit: My claim has been approved for over 2 weeks and this place has yet to send me a bill so I can budget it into my finances. Thanks, guys, really appreciate it.