M

We were very underwhelmed with our stay at the Ama...

We were very underwhelmed with our stay at the Amangani for our honeymoon and would never consider returning given the hotel was unresponsive to any of our issues/complaints both while at the hotel and following our stay.

The list of issues and disappoints are pretty much endless, but to name a few:

During our stay the Amangani closed the restaurant and all in-room dining due to "a guest who had stayed there over a week ago testing positive for COVID." As a result, there was no full menu of food at any point during the day, the minimal available picnic snacks weren't available after 4pm, and we could not get any beverage service. It made zero sense why the safest dining option (in-room) would be eliminated due to COVID, but housekeeping could continue to enter our room and valet was welcome to get into our cars. We sat by the pool on a gorgeous Saturday afternoon but were not allowed to get even a can of beer. Although another couple on their honeymoon were somehow offered a chilled bottle of wine, but we were denied the same courtesy when went to the front desk for the same request (there was no staff in sight to answer any of these questions).

The telephone in our room did not work and bedside lamps were hanging out of the wall and couldn't be used. The pillows were extremely old and lumpy.

On the one day we were allowed to dine in the restaurant (the first before the COVID scare) it took 30 minutes before a server came to our table.

The spa treatments performed by the therapists completely veered from what we requested and paid for.

We were hoping to enjoy a very relaxing honeymoon, but rather I had to complain to a dining manager, return to the front desk multiple times asking for help with our in-room telephone issue, and left multiple requests to speak with the hotel manager but never received a response. Following our stay I emailed and called the hotel, but have never heard back from anyone.

Really quite a shame that such a beautiful place is so poorly run and for the exorbitant cost you'd expect the respect shown to guests to be par-none, unfortunately we left feeling ripped off.

Comments:

No comments