Vincent van de Pol

Review of Södersjukhuset AB

Summary for my visit:

Summary for my visit:
+ Satisfied with the end results.
+ No rude staff (saw 5 different nurses and 3 different doctors over the time span of 2 days. I'm guessing others are either looking for a lightning rod or were rude themselves. We're all flawed humans.)
+ Not the worst seats, even after a very long wait.
- Poor communication (4-5h with no update was not uncommon).
- After ~8h a nurse told me that all this time they had forgotten to make me take a urine sample.

Looking at the other comments I can also complain about the fact that Vardcentral never should have send me to the emergency room, and I can complain about the fact that I had to wait 10h to finally see a doctor, but these things generally are not the hospital's fault. They work with what they've got. Either other people were there before you, people in serious life/death situations are prioritized, or the staff is disorganized. At this place it felt like it was 95% the first two.

An occasional update would certainly help. The doctors may be extremely busy, but the nurses seem to have the occasional down time. As others said as well, it was very common to see casual conversation between nurses. Mental breaks are important, certainly in a place like that, but it only takes 30s to walk to the waiting room to just ask if everyone is doing alright and to give a short update. People are far more understanding this way. I feel like I'm a very understanding person and I still felt like I was forgotten after 5.5h of no update.

I do have one complaint. After ~6h when I finally got a room, and after I still waited 2h in that room, a completely new nurse walked in to inform me that all this time they had forgotten to make me take a urine sample. I was tired and would never say anything about it, but I think the evil stare of frustration was visible on my face. At that point it did made me question the competence of the organisation and not just the lack of resources of it.