Value for money is not there. Rooms are big but so...

Value for money is not there. Rooms are big but some items in bathroom are unscrewed, maintenance overall is not there. Creamer in the room is with expired date. Service, nobody in the food area is smiling. Everyone looks so serious and busy. You feel like you are disturbing them. Coffee, you cannot pour it yourself, you have to wait for someone to come and this can take a while. For lunch I got up with my plate to get more food and it was basically pulled out of my hands, restaurant policy, I cannot use the same plate. On second day the shampoo and shower gel which I was using were taken, they were half full, soap, used once it was taken, where is sustainability and efficiency? Elevator you need to put your card in order to press the floor, it takes a lot of tries until it works. Many small things which should not be there when you are at 5 star hotel paying 5 star price.