I ll start at check-in for my sister-in-law's wedd...

I ll start at check-in for my sister-in-law's wedding.
The father of the bride was attempting to check-in for his room and, much to his surprise, the Sirata said that he did not have a reservation with the Resort. The Sirata staff asked that he call his daughter (2 days before her wedding) to have her provide proof that he had a reservation. Since he s been waiting for the entirety of his daughter s life to celebrate this weekend with her, he had booked a suite and was told upon booking that the reservation would be documented as VIP and he d be staying on the same floor as his daughter. At the registration desk he was told by the Sirata staff that VIP doesn t actually have any meaning there. The bride was able to verify that her father had reserved a suite for his daughter's wedding, but he was told no suite was available now. The only resolution offered was to allow the father and stepmother of the bride to sleep in the suite that the bride and groom would be staying in the following night when they checked in. The only available option for the father and stepmother of the bride to stay at the resort after the bride and groom arrived would be in a completely separate building from the rest of the family. The groom s grandparents had a similar issue at check-in as well no record of their reservation in the system and they had to leave from taking wedding photos to spend their time at the registration desk trying to guarantee they d have a place to sleep for the night.
It appeared from the plaques hanging on the walls that this was a highly credentialed venue around 2014-2017, which leads me to believe something had changed in the years since. My sister-in-law had been dealing with a wedding planner on the staff that she enjoyed working with, but she was reassigned to a new planner after she had reserved the venue. The replacement planner was very difficult to reach by phone and she was first introduced to my sister-in-law the day before her wedding.
Some of the complaints we had from the ceremony/cocktail hour/reception were:
1) Entry music for the wedding party at the ceremony was not playing as it was instructed by the bride and groom.
2) There weren t enough chairs at the ceremony for the guests in attendance.
3) Cocktail hour had an individual bar open for 160 guests in attendance.
4) The bride and groom never saw or heard from the wedding planner after she opened the doors to the reception.
5) The alcohol provided at the open bar was not what was ordered.
6) One of the family tables was short by two seats.
7) The kids' chicken tender meals at our table were not cooked. They were sent back to the kitchen and replacement meals were never sent out.
8) Quite literally the icing on the cake was that the staff never cut or served the wedding cake for the bride and groom. The cake had to be thrown out as it wasn t able to be stored or preserved with fresh strawberries in the filling.

Aside from another inconvenience, it was really just laughable at the point of checking out of the Resort. At the separate building where the father and stepmother of the bride were staying on the 6th floor, both elevators were out of service. We asked one of the staff members how long it had been and we were told that one went out today but the other had been out for around 5 months.
Extremely frustrated and aggravated with the whole process wouldn t even begin to justify the emotion they re feeling right now.

UPDATE: The bride and groom were contacted by Cricket Wagner from the Sirata regarding their experience and our concerns , and we do appreciate their willingness to address the issues we went through in a timely and considerate manner.