From a sales perspective, Justin James would get ...

From a sales perspective, Justin James would get 5 stars. Easy to deal with and was very personalable. Did not feel pressured to buy a vehicle in anyway and made the whole process seamless. We bought a chrysler pacifica due to twins on the way.
The 3 star rating was due to the finance manager and the fact that he quoted us a rate of 2.59% but didnt tell us that he actually bought the rate down from 3.9% and charged us 1600.00 in order to buy the rate down. Said it was a part of the other protection products. Just a bit shady in my opinion.