Cara Pratt

Review of Woburn Toyota

I was surprised to see so many 5 star reviews afte...

I was surprised to see so many 5 star reviews after the awful experience we had purchasing our used car from Woburn Toyota.

*This review does not reflect our salesman, Barry, who was incredibly nice throughout the whole ordeal. Barry is the ONLY reason they received two stars from us.*

The first day we went in to test drive a used car we arrive to the dealership and our salesman swings the car around and the car has a flat tire and could not be filled because service was closed. Okay fine, we were very interested in the car and decided that night to put a down payment on the car and go through all the financial paper work/credit check even without test driving it. The following day we return to test drive the car and if the test drive went well we were told we could take the car home that day. We test drove the car and everything was perfect so all we needed to do was finalize the finance paperwork. We meet with the finance guy and he tells us that they don't have the title for the car yet so they legally can not sell us the car but we were reassured it would be in by end of week beginning of the following week.

After multiple follow ups on the title two weeks go by and they still don't have the title. Finally after my husband went into the dealership and complained the title miraculously manage to "popped up" while he was there. They told us to return after 5pm (when I get out of work) and that they would have everything ready for us to sign and it would be a quick visit... NOT. We arrive just after 5pm they take us up to the finance department and 30 mins go by and nothing. Then our salesman comes out to inform us that ALL the financial documents with our SECURITY information on it could not be found because the finance person that originally did our paper work was not in! And they would need us to refill out all the paperwork AND pull my credit again. I told them I did not want my credit pulled again and they went ahead and pulled it anyways because their credit checks only last 7 days! Thanks to them my credit score has gone down 20 points. Finally after 2.5 hours we are able to get the financing complete and take the car home.

Does the nonsense end there? NOPE. They said they would take care of the registration process and that we had 7 days to get it done. Well day 6 arrives and they had not contacted us about the registration at all. So we contact them and they said they are waiting on insurance to fax something over then to find out they need me to switch the insurance over. Finally on day 7 we receive the registration and go in for the inspection. The inspection took OVER 2 HOURS. The lack of communication between departments is horrible. What should have been a quick and simple car purchase ended up being a month long drawn out process. Needless to say, after this ridiculous process I am so thankful I will NEVER have to come back to this place again.