Kate Young

Review of Secure Movers, Inc.

What a disaster this move was!!!! To avoid confus...

What a disaster this move was!!!! To avoid confusion with other companies, SECURE MOVERS INC. Florida business ID (FEI/EIN) is 203049803. Needless to say, I am requesting a BBB to start an investigation.
Facts:
- Actual cost of the move was SIXTY 60% over quote (despite being given a detailed list of everything with dimensions, locations, and layout).
- FAILED to complete the move b/c didn t bring enough manpower on the move day;
- FAILED their promise to come back with adequate staff and complete the move (lied to get their pay check);
- Damaged high value items and REFUSED to open and pay the claim;
- Rude and offensive customer service- tried to threaten and intimidate me so that I don t complain;
- Movers arrived 1 hr late;
- Moving staff was not equipped properly to do their jobs (lacking move devices, safety belts, etc.).
It was a move of 1 office room, laundry, and a dining room, cost me $800, and they didn t even finish moving washer and dryer. At the beginning of the move, I pointed at my most expensive furniture piece ($20K), and emphasized that that everything else on the truck can get destroyed, but these items must be preserved at all costs - wrap them twice, wrap them 4 times, so precious. Guess what? These 2 items were scratched and dented - ruined!