I was a patient for a long time, but stopped going...

I was a patient for a long time, but stopped going because of the office staff and billing issues. Ashley H, the office manager was insulting about my insurance when I gave her my insurance card. It changed slightly but the coverage was the same as it had been for the last 4 years I had been going there. She was rude to me at the front desk by insinuating that I would not pay my bill and that my insurance, that I have through work was not good. She did not bill the insurance, and instead called them and said that she waited for two hours for them. So I called the same day and was on hold for 14 minutes!! Then she asked to be CCd to my HR benefits manager, so I sent her the copy of the coverage and emailed my HR benefits department for help for her, as I did not know what else to do. She was still refusing to bill the insurer. She then emailed an insulting comment to my entire HR department that I had not told her that chiropractic was covered. Also, when I was at the office there was a 20+ foot fire across the street so I said call 911, for fire, she just stared. Then I said it again, she refused, then I said it to the doctor who told her to call, and she said, super stupid, "is 911 for fire?" . Not to bright, insulting and demeaning staff, don't go unless you want a hassle. too bad as the doctor is great, but I stopped going in the past due to the staff 'attitude' and I am never going there again.