I recently found out that my daughter now has to b...

I recently found out that my daughter now has to be seen on a military installation for her appointments and referrals. The procedures are new to me being that I am not military and have been allowed to take her to civilian providers via Tri-Care. When I called today to follow up with a referral, the individual assisting me was very rude. She didn't give me a chance to fully explain what I needed and what was said to me by the doctor about my referral before she abruptly interrupted and proceeded to tell me "this is how things work" in a very condescending way. I couldn't get a word in without being interrupted. Please keep in mind not everyone knows the military system and making us feel belittled when we ask questions does not help.