Trevor Chadwell Review of Tackle Warehouse
My first order ever, I had ordered about $50 worth...
My first order ever, I had ordered about $50 worth of lures. After reading a few reviews, people had complaints of slow shipping. I decided to go ahead and give them a shot. 6 days after my order was purchased, the tracking still showed that it was ready for UPS. So I sent an email to TW expressing my concern and wanted action to be taken while also threatening the loss of my business. I expressed that I expected a prompt response and if no sense of urgency was taken then I would be taking my business elsewhere. AND I would be sure to let others know opening the door for a potential loss of current and or future customers. After about 3 hours I received an email from TW showing concern about my issue and they agreed to cancelling my current order (at this time my order had been received by UPS) and they would over night a new order. And they did just that. I received my order within 24 hours after my first email to TW. I must say, despite bad reviews, TW cares about their customer satisfaction and did what they said they would do. Im completely satisfied and will absolutely buy from them again. They also have a very large selection and best prices out there. Thank you TW, you guys are awesome.
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