Israel Noguera Review of Lexus Of Concord
End of September I went to look at a 4Runner they ...
End of September I went to look at a 4Runner they had on their lot. I spoke with Tariq from the beginning and told him I d be back after work, we texted back and forward for most of the day and I noticed he started growing impatient to which he lashed at me and said look man I m trying to get you in this 4Runner, if you don t want it then I can t do anything about it . I should ve stepped away at that point... I ended up going in and they insisted they had to run credit to see what kind of deal they could do, I wanted an up front honest evaluation of my trade in vehicle and a final price on theirs before running credit. They insisted that credit had to be ran. I gave in and let them run credit, I insisted so many times that they made sure it would only be one inquiry with their financing department. They promised left and right and over and over again that it would be one inquiry. Surprise, they lied about it. I didn t like the deal they offered so I left, Tariq calls back and tells me they had a better deal, that they could match the current payment I had on my current car and that my interest rate would improve. I told him I m almost home in Brentwood which is over 30 minutes way, so was my co-signer (mom) who had also driven home by that time. I said look, make sure you re being honest and the numbers you are telling me over the phone are accurate and I ll ask mom if we can make out way back to the dealership. He calls me back with in 10 minutes and says I confirmed it . Make your way back and let s make it happen. So I convince mom and we drive back, mind you I had to go pick up my trade in from my work because I had parked it there and finally I show up at the dealer and it s almost 9pm... they make me wait for another 30/45 minutes, it wasn t till approached them at the financing office that they made came clean and said it was still that first bad original deal that was on the table. That he over heard someone else s deal and confused it with mine. I was dumbfounded and thinking they might be playing at first and realized they were dead serious maybe thinking I d be desperate enough and agree to the first offer... I couldn t believe it. Not only did I get slammed with over 7 inquiries on my credit report which I questioned them on many times, they also played me for a fool along with my mom and wasted our time driving back and forward... I went back and complained, asking them for all information submitted, all they asked me for I did, bank statements, proof of Residence, credit check, identifications, and they couldn t be honest with me. I don t feel my information is safe with them knowing how dishonest they are so I asked for it back and they said they would call me. Still waiting after almost a month. Save your self the headache and that sour taste of dealing with crooked and dishonest car sales men. They embody that horrible stereotype people had of car sales men. This is something I probably would experience and some unprofessional used car lot, I never expected it from Lexus of concord...
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